Dec 10, 2022 Warehousing Ireland News, shipping, Storage Comments Off on Pallet specialist enhances customer service with Mandata GoPlus
A leading provider of reconditioned pallets says it has enhanced customer service after upgrading its transport management system (TMS).
B&M Pallet Services supplies new and reconditioned pallets, along with ancillary services such as pallet recycling and managing wood waste, as well as plastic pallets to both the trade and industry.
Founded by Brian Martin, the Wellingborough-based company has offered a same day and next day delivery and collection service, across Northamptonshire and its surrounding areas.
Running seven trucks, the company has used the Mandata Go TMS for several years, but recently upgraded to Mandata GoPlus.
David Hunter, transport manager at B&M Pallets, said: “Mandata Go enabled us to move to a paperless system which completely removed the risk of paperwork getting lost or damaged. Overall, it is a great system; I use every facet of Mandata GoPlus in my job and find it invaluable.
“Going paperless was a huge benefit to our business,” added David. “Proof of delivery is digital, time-stamped and with the GPS location, which all makes answering customer queries much quicker. We also hold the ISO 9001 quality management accreditation, so having a robust TMS like Mandata Go Plus helps us record and evidence our quality processes.”
“We are always on the lookout for ways to further improve customer service, which is why we recently upgraded to GoPlus. On top of all the benefits of Mandata Go, it enables us to provide our customers with accurate ETAs. I really like the fact that this feature is customisable so you can set your own parameters for when and how these customer notifications are sent out.
“Another key benefit for our customers is automated receipt of proof of delivery, which is also customisable. Some of our clients don’t want their warehouse staff to know the details of the financial transactions. In these instances, we can automate proof of delivery to the warehouse and still send the full invoice to the accounts team. This keeps everyone in the loop, but they only get the information relevant to their job.”
Mandata GoPlus, a TMS for small and medium sized haulage businesses, creates and emails invoices to the user’s factoring company or customers, helping haulage and logistics companies to improve cash flow. It provides automated, live job progress emails, ePODs and ETA updates keeping everyone informed.
Users can also build their own dashboard views using an extensive set of KPIs to monitor business performance. In addition, says Mandata, GoPlus offers seamless integration with all Mandata enhancement apps, pallet network systems and other third-party software including accounts, warehouse, and customer ERP systems simplifying processes for hauliers.
Feb 04, 2023 Comments Off on Warehouse automation is at the heart of business continuity in 2023
Feb 04, 2023 Comments Off on Automation: the key to sustainable warehousing
Feb 04, 2023 Comments Off on Flexi Truck technology is at heart of JD Group sportswear wholesaler’s storage system revamp
Feb 04, 2023 Comments Off on Warehouse automation is at the heart of business continuity in 2023
Feb 04, 2023 Comments Off on Automation: the key to sustainable warehousing
Feb 04, 2023 Comments Off on Flexi Truck technology is at heart of JD Group sportswear wholesaler’s storage system revamp
Nov 24, 2021 Comments Off on Forklift market rebound causes gap between order intakes and shipments
Long-term forecast of global market in 2028 raised by 40% APAC accounts for 54% of 2021 forklift shipments E-commerce, digitalization, and electrification will drive the market Updated...Nov 05, 2022 Comments Off on Beaverswood has hazards and restricted area marking safely taped
Quick and effective highlighting of hazards and restricted areas in industrial premises and offices is provided by yellow/black self-adhesive marking tape, now available from workplace...Nov 22, 2020 Comments Off on Axial Properties Ltd fined €80,000 following serious incident in Clonee warehouse