The Central Parts Distribution Centers (PDCs) in None and Volvera, near Turin, Italy – which are the nucleus of Mopar’s distribution network for FCA brands in EMEA – have achieved the prestigious Bronze level in World Class Logistics (WCL), the global methodology based on the ethical elimination of waste in all customer-oriented logistics processes.
In attendance during the certification audits at the two Central PDCs was Alfredo Altavilla, FCA’s COO for the EMEA Region.

Every year, None and Volvera distribute materials from 800 suppliers and handle 7 million orders from customers and the 19 regional PDCs located in markets throughout the EMEA region. The WCL Bronze award recognizes the achievements of the approximately 650 people working at the Central PDCs and their focus on continuous improvement in four key areas: safety in the workplace, service quality, process productivity and respect for the environment.

Through implementation of WCL – which addresses inventory management processes relative to planning, sourcing and warehousing and customer order processes relative to warehousing and distribution of parts for the different modes of transportation (road, air, rail and sea) – Mopar has improved costs by 5% per annum and its quality index by 37%. In addition, since introduction of the program, accidents have decreased by 81% and first aid treatment by 94%. There have also been environmental benefits, including reductions of 14% in energy consumption, 54% in water consumption and 34% in atmospheric emissions.

“This result represents a first step in our ambition to also become the world-class standard in the parts distribution activities carried out in support of our customers and vehicles,” said Santo Ficili, Head of Mopar Service, Parts and Customer Care for EMEA. “This ambition is not an end in itself but rather recognition of the level of competitiveness necessary for an organization such as FCA that intends to remain in the game, and win. When it comes to customer satisfaction, this process clearly also involves our dealers. This result was made possible by the contribution and determination of the entire team to achieve the targets we set for ourselves.”

Mopar, provider of service, customer care and authentic parts and accessories for FCA brands, has served as a global standard for more than 78 years. In recent years, Mopar has leveraged on its traditional strengths to further expand its activities globally. Mopar has more than 11,000 ship-to locations and 50 Parts Distribution Centers that distribute some 500,000 order lines in more than 150 markets worldwide.