~ For Warehousing and Field Service Solutions ~
Hy-Tech Logistics, the Dublin based Logistics services provider, has teamed up with its Warehouse and Inventory Management Systems partner, Advanced Business Solutions, formerly ATMS, to provide a ground-breaking service for the field service engineers of Schneider Electric. The new service provides a real-time, web based stock enquiry and call off system together with stock status to eliminate the need for telephone enquiries and enable more efficient service operations.
Hy-Tech Logistics has managed the Schneider Electric spare parts bank for many years and provided the infrastructure and support to provide a 24/7 operation, all year round utilising the Advanced Business Solutions StocktrackPlus Warehouse and Inventory Management System.
“We’ve been using the StockTrack PLUS Warehouse and inventory Management System for several years now,” said Stuart Burke, Managing Director, Hy-Tech Logistics. “It’s been vital for controlling our Warehousing and Inventory operations.”
Hy-Tech Logistics had identified a major need to support the field service business of Schneider Electric across Ireland and overseas. Field service engineers and technicians are the people who work tirelessly to keep vital equipment, machinery and services working round the clock and are usually required out of normal working hours. Field service staff needs speedy access to a wide variety of spare parts, service items and replacement equipment and units.
From an early stage of the working relationship, Hy-Tech Logistics identified a need to further develop the product to cater for all Schneider Electric’s local and global requirements. The result was a partnership approach whereby Advanced Business Solutions worked with Hy-Tech Logistics to further implement key modules of the new Global Track solution.
The companies worked together to provide two key elements to the solution. The first is a web based stock enquiry and call off system that enables authorised personnel, including for instance the service engineers themselves using their mobile phones, to view the stock held within the Hy-Tech Logistics warehousing facilities.
The efficient 24/7 logistics service solutions that Hy-Tech Logistics has in place means that in most cases stock can be centralised within the one Hy-Tech Logistics warehouse. This cuts down on unnecessary stock duplication and cost. If required, the system is designed to support multiple warehouses, spread across the world allowing Schneider Electric call urgent products from any global site. Stock status can be viewed, stock can be called off, and picking and delivery status can be monitored.
Secondly, the facility can be used to view the status of incoming stock replenishment shipments – from the point of manufacture, for instance, in the Far East. Schneider Electric IT Stock can be called off from Hy-Tech Logistics warehouses through the web service or through automated electronic communications in real time. The system provides a real-time on line solution removing the requirement for telephone/fax or email, which can add unnecessary time to an urgent situation.
“The implementation of this new service will help our field service engineers to provide customers with more accurate information about replacement parts availability and help to make service calls more effective, said Declan O’Neill, service operations manager. “We believe it will help Schneider Electric to provide increased levels of customer satisfaction with an even higher rate of first time fixes during service appointments.”
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